This policy applies to purchases of Lanternstack, also called Lantern, operated by Corporacion Rho Tau S.A. For billing help, cancellations or refund requests, contact info@rhotau.net.
1. Before you purchase
Any paid plan’s price, billing period, recurring charges and usage terms will be disclosed at checkout or in your order. Free or early access does not create a payment obligation by itself. If a separate written agreement gives you different refund rights, that agreement applies.
2. Canceling a subscription
You can stop future renewals by emailing info@rhotau.net from your account email before the next renewal. Include your workspace or order reference. We will confirm cancellation by email. Your request date determines whether you canceled before renewal.
Unless you request immediate closure, access continues through the period already paid for. Stopping ingestion, removing an exporter or not using your account does not cancel a subscription. Charges for usage already incurred remain payable.
3. When fees are refundable
Except where required by law, provided in your order or covered below, payments are final. We do not normally refund unused time, unused capacity, partial billing periods, downgrades or a change of mind after renewal. Cancel before renewal to avoid the next subscription charge.
If we permanently discontinue your paid service or terminate your access for a reason other than your material breach, we will refund the unused portion of any prepaid subscription for the period after access ends.
4. Billing errors and service problems
Contact us promptly if you believe a payment was duplicated, incorrect or unauthorized, or the paid service was not provided as agreed. We will investigate and correct confirmed billing errors, including refunding amounts charged in error. Other service-related requests are reviewed against your agreement, the circumstances and applicable law.
5. How to request a refund
Email info@rhotau.net with your account email, order or invoice reference, payment date, amount and reason for the request. Do not send a password, access key or full payment card number. We may request information needed to verify the purchase.
We will communicate the outcome by email. Approved refunds go back through the original payment method where possible. The time for a refund to appear depends on the payment provider and your bank; we will confirm when it has been submitted.
6. Your statutory rights
This policy does not limit mandatory consumer rights, including any applicable withdrawal period or remedies for a service that is not supplied as agreed. Where payment-provider terms or local law give you additional rights, those rights continue to apply. Contact us if you believe they apply to your purchase.
7. Contact and related policies
Lanternstack is operated by Corporacion Rho Tau S.A. You can reach us at info@rhotau.net. Please also read our terms of service and privacy notice.