Corporacion Rho Tau S.A operates Lanternstack, also called Lantern. This notice explains how we handle personal information when you visit lanternstack.sh, contact us or use our application and APIs. For privacy questions or requests, email info@rhotau.net.
1. Website information and customer telemetry
We are responsible for personal information used to manage our own website, customer relationships and accounts. When a customer sends telemetry to Lantern, we process it to provide the service on that customer’s instructions. The customer determines what its telemetry contains and is responsible for the appropriate notices, permissions and lawful basis.
If your information appears in telemetry submitted by your employer or another organization, contact that organization first to exercise your rights. We will assist the customer with applicable requests.
2. Information we handle
- Account and contact details: information such as your email address, name or organization when you provide it, account identifiers, credentials and workspace membership.
- Communications: early access inquiries, support messages, attachments and other information you choose to send us.
- Connection and service records: IP addresses, browser or device information, request times, authentication activity, errors and usage records needed to run and protect the service.
- Customer content: the traces, metrics, span attributes, queries and related data submitted to Lantern. Depending on a customer’s configuration, this may contain personal information.
- Billing records for paid plans: billing contact details, order references, subscription status and transaction records. Payment details are handled through the payment provider identified at checkout.
3. Why we use information
We use information to create and administer accounts, authenticate requests, ingest and query customer telemetry, respond to inquiries, provide support, process agreed payments, investigate abuse, maintain the service and meet legal obligations.
Where data protection law requires a legal basis, we rely on performing our contract, our legitimate interests in operating and securing Lantern, compliance with legal duties, or your consent where required. You can withdraw consent for an optional activity without affecting earlier processing.
4. Cookies and the website playground
The marketing site’s visualizations and query playground generate synthetic events in your browser. They do not load your workspace telemetry. The site’s own scripts do not set advertising cookies or include third-party analytics scripts.
The application uses authentication mechanisms to keep you signed in. Our hosting and security providers can process connection information to deliver pages and protect against abuse. You can manage cookies and local website data in your browser; blocking necessary authentication data may affect sign-in.
6. AI assistants and third-party tools
When you give a third-party tool or AI assistant a Lantern read key, it can retrieve the telemetry that key permits. The tool’s provider then handles information it receives under its own terms and privacy notice. Connect only providers you trust, limit their permissions and revoke keys you no longer need.
7. Retention and security
Customer telemetry is retained according to the applicable plan, workspace settings or agreement. We keep account, security, communication and billing records for as long as needed for the relevant purpose, including legal recordkeeping and resolving disputes. Backup copies may remain until they expire through the backup cycle.
We use access controls, encrypted connections and encrypted storage to protect information. No system can guarantee complete security. Protect your credentials and avoid sending secrets or unnecessary personal data in telemetry. Contact us to request account closure or discuss deletion.
8. International processing
Our service and its providers may process information in countries different from yours. Where applicable law requires safeguards for an international transfer, the relevant processing must be covered by those safeguards. Contact us before sending data with residency or transfer restrictions so we can confirm whether the service meets your requirements.
9. Your choices and rights
Depending on applicable law, you may request access to, correction or deletion of personal information; a portable copy; restriction of processing; or object to certain processing. You may also withdraw consent and complain to the relevant data protection authority. We do not penalize you for exercising a privacy right.
Send requests to info@rhotau.net. We may need to verify your identity and your authority over the information. We will respond within the time required by applicable law and explain any limitations. You can also contact us to challenge a decision about your request.
10. Children, updates and contact
Lantern is intended for adults using it for professional purposes. We do not knowingly collect children’s personal information. Tell us if you believe a child has provided information so we can investigate and address it.
We will update the date above when this notice changes and provide additional notice of significant changes where required. Contact Corporacion Rho Tau S.A at info@rhotau.net with any questions.